Refund Policy

Our refund policy ensures fair and transparent processing of refund requests.

Refund Policy

Last updated: February 14, 2026

Important Notice

We provide digital services only. We do not process or collect payments. All payments are made directly to merchants via third-party payment gateways.

This refund policy applies only to our subscription fees for digital services. For payment refunds (customer to merchant), please contact the respective payment gateway.

1. Overview

This Refund Policy outlines the terms and conditions under which INR PORTAL will issue refunds for our digital services. Please read this policy carefully before subscribing to our services.

2. Service Nature

We provide payment verification services. Our service fees are for:

  • Digital service access
  • Payment verification tools
  • Dashboard and analytics
  • Technical support

Eligible for Refund

We offer refunds under the following circumstances:

  • Service Downtime: If our service is unavailable for more than 24 consecutive hours
  • Technical Issues: If you're unable to access our service due to technical issues on our end
  • Duplicate Payment: If you've been charged twice for the same service
  • Cancellation During Trial: If you cancel during the trial period

Not Eligible for Refund

No refunds will be issued for:

  • Change of mind after service activation
  • Failure to understand how the service works
  • Issues with third-party payment gateways
  • Customer-merchant payment disputes
  • Violation of terms leading to service suspension

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Provide your account details and transaction ID
  3. Explain the reason for refund request
  4. Provide any supporting evidence if applicable

4. Refund Timeline

Refunds will be processed within:

  • Initial Review: 1-2 business days
  • Approval: 1-3 business days after approval
  • Processing: 5-10 business days for bank transfers
  • Credit Card Refunds: 7-14 business days (depends on bank)

5. Partial Refunds

In some cases, we may issue partial refunds:

  • If service was partially used during the billing cycle
  • For prorated amounts when downgrading plans
  • For service issues affecting partial functionality

6. Third-Party Payment Refunds

Important: We do not handle customer-to-merchant payment refunds. For refunds of payments made to merchants:

  • Contact the merchant directly
  • Use the payment gateway's dispute mechanism
  • Contact your bank for chargebacks

7. Subscription Cancellation

You can cancel your subscription at any time:

  • Cancellation takes effect at the end of the current billing cycle
  • No prorated refunds for early cancellation (unless covered under eligible reasons)
  • You will retain access until the end of the paid period

8. Free Trial

If you're on a free trial:

  • Cancel before trial ends to avoid charges
  • No refunds if you forget to cancel
  • Trial period is clearly indicated during signup

9. Chargebacks

If you initiate a chargeback without contacting us first:

  • Your account will be immediately suspended
  • Additional fees may apply
  • Future service may be denied

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page.

Contact for Refund Requests

For refund inquiries and requests, please contact:

This Refund Policy was last updated on February 14, 2026.